support@HEAL.com
sales@HEAL.com
+1 (555) 123-4567
Mon-Fri, 9am-6pm EST
123 Medical Center Drive
San Francisco, CA 94102
We typically respond within 24 hours
Priority support for Pro users
Find answers to common questions before reaching out.
You can reset your password by clicking "Forgot Password" on the login page. We'll send you an email with instructions to create a new password. If you don't receive the email within a few minutes, check your spam folder.
You can cancel your subscription anytime from your Account Settings > Subscription page. Your access will continue until the end of your current billing period. We don't do any hidden fees or auto-renewals after cancellation.
Yes! We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with HEAL for any reason, contact us within 30 days of purchase and we'll issue a full refund, no questions asked.
Our pricing is already designed with students in mind. For those facing financial hardship, we have a scholarship program. Please contact us with your .edu email address and a brief explanation of your situation, and we'll do our best to help.
We love hearing from our users! Use the contact form above and select "Product Feedback" as the subject. Include as much detail as possible - for bugs, let us know what you were doing when the issue occurred, and for features, tell us how it would help your learning.
Choose the support option that works best for you.
Browse our comprehensive knowledge base with tutorials, guides, and troubleshooting tips.
Visit Help CenterConnect with other medical students, share study tips, and get answers from the community.
Join CommunityWatch step-by-step video guides on how to get the most out of HEAL features.
Watch VideosJoin thousands of medical students learning smarter with HEAL.